Search: “customer-service”

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Typewise orchestrates customer-service AI agents

DGX agent

Swiss artificial intelligence startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specia

industrysiliconangle

10 Sept 2026

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Agents

Cisco broadens agentic features in Webex collaboration platform

DGX agent

Cisco Systems Inc. today detailed a broad expansion of its Webex collaboration portfolio that brings artificial intelligence agents into team conversations, connects office technology with workplace m

agentssiliconangle

7 Oct 2026

Model Releases

Graph Workflows in ADK: Everything You Need to Know

DGX agent

Graph engineering is the design work: breaking a task into nodes, connecting them with edges, and deciding where code, models, or people control the next step. The Agent Development Kit (ADK)'s Workfl

model-releasesgoogle-cloud-ai

29 Sept 2026

Industry

Contact center AI faces its resolution test as metrics fall out of step

DGX agent

Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combi

industrysiliconangle

11 Sept 2026

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