CompanyAnthropic2 recent entries21 Aug 2026PolicyGuide: From Guarding One Action to Guiding the Whole Workflow for Policy-Compliant LLM AgentsarXiv:2608.19861v1 Announce Type: new Abstract: Customer-service LLM agents must follow organizational policy when acting on a user's behalf. Compliance failures arise from either forbidden actions, s→7 Sept 2026au^au-Bench: An Environment for End-To-End, Realistic Agent ConstructionarXiv:2609.04611v1 Announce Type: new Abstract: LLM agents are rapidly becoming production software, deployed to handle customer service, adjudicate disputes, and operate internal systems. Notably, th
CompanyOpenAI1 recent entries10 Sept 2026Typewise orchestrates customer-service AI agentsSwiss artificial intelligence startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specia
CompanyGoogle4 recent entries18 Feb 2026CyberArk deploys Bedrock automation for support-case resolutionCyberArk deployed AI log-parsing automation for support teams. CyberArk reported up to 95% shorter case resolution time using AI in an AWS post co-written with CyberArk.→21 Aug 2026PolicyGuide: From Guarding One Action to Guiding the Whole Workflow for Policy-Compliant LLM AgentsarXiv:2608.19861v1 Announce Type: new Abstract: Customer-service LLM agents must follow organizational policy when acting on a user's behalf. Compliance failures arise from either forbidden actions, s→27 Aug 2026Pythian deploys Gemini Enterprise to staff and automates database operationsPythian deployed Gemini Enterprise to employees. Pythian reported 80% shorter database incident resolution time using AI in a Google Cloud guest post.→29 Sept 2026Graph Workflows in ADK: Everything You Need to KnowGraph engineering is the design work: breaking a task into nodes, connecting them with edges, and deciding where code, models, or people control the next step. The Agent Development Kit (ADK)'s Workfl