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9 themes defining the future of AI-driven customer engagement: Insights from Twilio’s Signal event
Customer engagement is shifting from disconnected interactions to continuous, AI-driven experiences that span channels and adapt in real time — and unified data, orchestration and AI agents are rapidl
Customer engagement is shifting from disconnected interactions to continuous, AI-driven experiences that span channels and adapt in real time — and unified data, orchestration and AI agents are rapidly becoming the foundation of that next-generation customer experience. As AI becomes more involved, enterprises are increasingly focused on identity, compliance and how to actually regulate and […] The post 9 themes defining the future of AI-driven customer engagement: Insights from Twilio’s Signal event appeared first on SiliconANGLE.
Source: SiliconANGLE | 2026-05-07