Agents
AI adoption outruns readiness as contact centers chase end-to-end resolution
Artificial intelligence now touches nearly every customer service operation, yet most deployments still stop at a single chatbot or an assist panel beside a human agent. The harder work — coordinating
Artificial intelligence now touches nearly every customer service operation, yet most deployments still stop at a single chatbot or an assist panel beside a human agent. The harder work — coordinating data, systems and people to resolve a request from beginning to end — remains largely undone, and it is fast becoming the dividing line […] The post AI adoption outruns readiness as contact centers chase end-to-end resolution appeared first on SiliconANGLE.
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Source: SiliconANGLE | 2026-09-14