Freshworks unveils Freddy AI Agent Studio and MCP Gateway for Freshservice

Freshworks Inc. today unveiled an expanded set of agentic capabilities in its Freshservice information technology service management platform led by a new no-code Freddy AI Agent Studio that lets enterprises build, customize, or deploy prebuilt artificial intelligence agents across service workflows. The announcements, made at the company’s annual Refresh conference, also includes a Model Context […] The post Freshworks unveils Freddy AI Agent Studio and MCP Gateway for Freshservice appeared first on SiliconANGLE.

Source: SiliconANGLE | 2026-05-14