Industry
From Incident Counting to SLIs: How DigitalOcean Rethought Availability
DigitalOcean transitioned from traditional incident counting metrics to Service Level Indicators (SLIs) for measuring and managing availability, adopting a more nuanced approach to understanding syste
DigitalOcean transitioned from traditional incident counting metrics to Service Level Indicators (SLIs) for measuring and managing availability, adopting a more nuanced approach to understanding system reliability. This framework shift likely addresses limitations of incident-based metrics by focusing on user-experienced availability and defining clear, measurable objectives for service quality. The change reflects industry best practices in SRE (Site Reliability Engineering) methodology for more effective reliability measurement and communication.
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Source: DigitalOcean | 2026-04-23