Agents
How Fanatics Betting and Gaming built a multi-agent customer support system
Fanatics Betting and Gaming built a multi-agent customer support system on AWS to handle the complexity of sports betting: state-specific rules, real-time responsible gaming, and traffic spikes during
Fanatics Betting and Gaming built a multi-agent customer support system on AWS to handle the complexity of sports betting: state-specific rules, real-time responsible gaming, and traffic spikes during major sporting events. This post walks through the architecture, the AWS services involved, and the patterns for your own multi-agent support solution.
Related
- How LendingTree built a multi-agent mortgage assistant on Amazon Bedrock
- Production-grade AI agents for financial compliance: Lessons from Stripe
- Multi-tenant LLM analytics with row-level security: How we built a secure agent on AWS
Source: AWS ML Blog | 2026-08-19