How Sunny Health Built an AI Healthcare Concierge with Qdrant

Most people don’t read their insurance pamphlet. The benefits are there: deductibles, copays, in-network providers, what dental covers, what dermatology covers, when an optometry visit is included in the medical plan. But the document is dense, the website is worse, and the result is that patients pay for plans they barely understand and delay care because finding an in-network provider with availability takes more energy than they have. Sunny Health is building a healthcare concierge that insurance companies and care providers offer to their members as part of the existing plan experience. When a member signs in (typically through SSO from their payer), Sunny Health already knows who they are and what their plan covers. They land in a chat experience where they can ask “show me dermatologists nearby,” get matched to in-network options, and have Sunny Health book the appointment on their behalf. Three things on one retrieval layer: benefits navigation, provider matching, and appointment booking.

Source: Qdrant | 2026-05-21