Agents
Intercom’s customer service agent takes on new sales role
Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of
Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of the customer lifecycle. The new “Fin for Sales” capability allows the same AI agent to handle interactions from initial prospect engagement through post-purchase […] The post Intercom’s customer service agent takes on new sales role appeared first on SiliconANGLE.
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Source: SiliconANGLE | 2026-04-24