Industry
KnowledgeForge: mining gold from the ITSM ticket graveyard
KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amaz
KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions in a multi-tenant, closed-loop pipeline.
Related
- Transforming professional work: How Amazon Quick turns document creation from hours into minutes
- How Miro uses Amazon Bedrock to boost software bug routing accuracy and improve time-to-resolution from days to hours
- Building AI agents for business support using Amazon Bedrock AgentCore
- Build an AI-Powered Equipment Repair Assistant Using Amazon Bedrock AgentCore
Source: AWS ML Blog | 2026-08-19