Agents
my RunLobster agent drafted a reply to an angry customer in her exact angry tone. she got angrier. i had to apologize for my own software.
A Reddit user on r/ChatGPT shared a cautionary real-world experience using RunLobster, an AI agent tool, for customer communication — the AI drafted a reply to an angry customer that mirrored her aggr
A Reddit user on r/ChatGPT shared a cautionary real-world experience using RunLobster, an AI agent tool, for customer communication — the AI drafted a reply to an angry customer that mirrored her aggressive tone rather than de-escalating it, which caused the situation to worsen. The post highlights a key pitfall of AI-generated customer service responses: without proper tone calibration, AI agents can inadvertently escalate conflicts instead of resolving them. The user was ultimately forced to personally apologize to the customer for the AI's inappropriate reply, underscoring the importance of human oversight when deploying AI in customer-facing workflows.
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Source: r/ChatGPT | 2026-04-14