What you automate reveals what your firm thinks its job is

This post explores how the processes and tasks a company chooses to automate reflect its core understanding of its business and strategic priorities. By examining automation choices, one can infer what an organization truly believes are its essential functions versus peripheral activities. The insight suggests that automation decisions serve as a revealing window into organizational identity and values.

Source: Yohei Nakajima (X) | 2026-05-04