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AI in customer experience has an orchestration problem, not an adoption problem
Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable. Talkdesk Inc., in partnershi
Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable. Talkdesk Inc., in partnership with NewtonX, surveyed 252 director-level-and-above leaders in customer experience, IT, operations and AI strategy at midmarket and enterprise organizations across four regions. The resulting benchmark, […] The post AI in customer experience has an orchestration problem, not an adoption problem appeared first on SiliconANGLE.
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Source: SiliconANGLE | 2026-10-02