Agents
Amazon Connect’s second act: From contact center to agentic AI suite
It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many
It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many doubts about whether it could succeed in a mature market with several established vendors. The company loaded Connect up with artificial intelligence features long before AI […] The post Amazon Connect’s second act: From contact center to agentic AI suite appeared first on SiliconANGLE.
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Source: SiliconANGLE | 2026-04-28