Safety
Customer service in the age of AI has been become truly horrible. Excruciatingly bad.
Customer service in the age of AI has been become truly horrible. Excruciatingly bad. Hey @DHLCanadaHelp, your customer service really and truly sucks. You claimed to try to deliver a package, but did
Customer service in the age of AI has been become truly horrible. Excruciatingly bad. Hey @DHLCanadaHelp, your customer service really and truly sucks. You claimed to try to deliver a package, but didn’t actually contact me, didn’t leave a service card, your automated software won’t let me change delivery options, and I literally cannot reach a human. You have sim…
Source: Gary Marcus (X) | 2026-05-01