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How OpenAI uses human feedback to evaluate and improve LLMs
At ChatGPT scale, user frustration arrives as support tickets, ratings, social posts, and corrections buried inside conversations. OpenAI built a feedback system that can find the pattern behind a com
At ChatGPT scale, user frustration arrives as support tickets, ratings, social posts, and corrections buried inside conversations. OpenAI built a feedback system that can find the pattern behind a complaint, retrieve the evidence around it, and send an agent toward the code. The post How OpenAI uses human feedback to evaluate and improve LLMs appeared first on Arize AI.
Source: Arize AI | 2026-07-21