Agents
My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up f…
My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot
My AI agent doing proactive customer service: Someone emailed me that, after subscribing to my Substack, they were automatically signed up for others (which shouldn't happen) Without my asking, my Dot ran its own test & figured out what happened by trying to replicate the error.
Related
- Help Without Being Asked: A Deployed Proactive Agent System for On-Call Support with Continuous Self-Improvement
- Meta, Walmart, Instinct, Shopify, Sierra, Stripe, and others publish the Personal Agent Protocol to standardize and secure how AI bots interact with businesses (Kate Rooney/CNBC)
Source: Ethan Mollick (X) | 2026-10-12