Knowledge catalogue
New Guide: Incorporating human judgment in the agent improvement loop Building agents is hard. Everyone talks about the code. What gets less attention is how to capture domain expert knowledge and act
1Password says 90 finance staff built 21 agents in an internal hackathon and reports 5–10 hours saved per person weekly; method is not supplied.
CyberArk deployed AI log-parsing automation for support teams. CyberArk reported up to 95% shorter case resolution time using AI in an AWS post co-written with CyberArk.
Zapier reports 97% daily-work AI use and says its AI support-ticket summarizer halved average handle time.
BBVA reported 11,000 ChatGPT Enterprise licences in May 2025, with 83% daily usage and self-reported 2.8 hours saved weekly.
Anthropic says Quantium uses Claude in coding, bids and training; reported proposal and training gains are company/vendor claims.