Search: “customer-support”

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Zapier reports company-wide AI adoption and support workflow results

Zapier reports 97% daily-work AI use and says its AI support-ticket summarizer halved average handle time.

DoorDash and AWS describe a live Bedrock-backed voice agent for Dasher support, reporting hundreds of thousands of calls daily.

enterprise-aicustomer-supportbedrock

24 Sept 2024

Sun Life says its internal GenAI chatbot had over 5,000 weekly users and 400,000 queries in its first eight months.

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