Search: “customer-support”

Sun Life says its internal GenAI chatbot had over 5,000 weekly users and 400,000 queries in its first eight months.

arXiv:2608.02616v1 Announce Type: cross Abstract: We present the first independent, systematic evaluation of OpenAI's Privacy Filter (OPF), a 1.5B-parameter bidirectional PII detector, across 42 synth

arXiv:2608.20393v1 Announce Type: cross Abstract: Agentic large language models (LLMs) deployed in fact-sensitive applications such as customer support must simultaneously preserve factual correctness

arXiv:2609.27262v1 Announce Type: new Abstract: Production customer-support systems often require LLMs to support multiple skills, such as intent classification, question answering, summarization, or

arXiv:2609.27262v1 Announce Type: new Abstract: Production customer-support systems often require LLMs to support multiple skills, such as intent classification, question answering, summarization, or