Got '403 Your account is currently unavailable' on Ollama Max after 2 weeks — No reply from support in 3 days. Anyone else?

Hey everyone, I'm reaching out to see if anyone else has run into a similar issue or if there's an alternative way to reach their team. I subscribed to the Ollama Max plan on June 17th. Everything was working smoothly until June 30th, when I was suddenly locked out of my account. Every time I try to log in, I get this exact error message: I sent a detailed email to their support address 3 days ago including my account email and payment transaction details, but I haven't received any response or automated ticket confirmation yet. Since I paid for a full month and only got 2 weeks of access before getting locked out, I'm a bit concerned. Has anyone encountered this 403 error before? Is their support response time usually this slow, or is there another channel (like Discord or GitHub) where they handle account issues?Hey everyone,I'm reaching out to see if anyone else has run into a similar issue or if there's an alternative way to reach their team.I subscribed to the Ollama Max plan on June 17th. Everything was working smoothly until June 30th, when I was suddenly locked out of my account. Every time I try to log in, I get this exact error message: 403 That's an error. Your account is currently unavailable. If the problem persists, please contact support [at] ollama.com. I sent a detailed email to their support address 3 days ago including my account email and payment transaction details, but I haven't received any response or automated ticket confirmation yet.Since I paid for a full month and only got 2 weeks of access before getting locked out, I'm a bit concerned.Has anyone encountered this 403 error before? Is their support response time usually this slow, or is there another channel (like Discord or GitHub) where they handle account issues? submitted by /u/Environmental-Rip-70 [link] [comments]

Source: r/ollama | 2026-08-02