Ollama Pro annual subscription feels borderline scam at this point: $200 paid, Kimi K3 paywalled, lower limits, and still no refund response

I’m genuinely pretty disappointed with how my Ollama Pro annual subscription turned out. For context, I’m a technology editor and developer, and I had actually used Ollama Pro before. My previous experience was positive enough that I recommended the service to other people. I liked the product, I liked what they were building, and I was happy to support it. That’s exactly why I eventually paid roughly 200 upfront for an annual Pro subscription. One of the main reasons I subscribed was Kimi K3. I expected it to become part of the Pro subscription, and I subscribed before it was available because I wanted to start adapting my coding setup around Ollama in advance. Then Kimi K3 arrived. And it wasn’t actually included in Pro. It requires extra usage. So I paid for an annual AI subscription, waited for the model I specifically wanted to use with it, and then found out that using that model requires me to pay even more on top of the annual subscription. I kept the subscription because I thought maybe this was temporary. Apparently not. Then there are the usage limits. I had previously subscribed in April, so I already had a point of comparison. The limits were nearly uınlimited back then, but this time they felt noticeably worse to me. For someone doing development work across multiple sessions/projects, it becomes very easy to run into the limits. At that point I genuinely started asking myself: what exactly did I pay 200 annually for? The models I care about can require additional paid usage, and the usage included with the subscription itself feels more restrictive than the service I had previously tested. So I cancelled the renewal. Since the annual subscription is still very recent, I also contacted Ollama asking for a full refund, or at the very least a prorated refund for the unused portion of the annual plan. I still haven’t received a response to that refund request. To be clear, I’m not saying Ollama literally stole my money, and I know “scam” is a strong word. But from a customer perspective, the whole thing feels incredibly scammy: pay $200 upfront for an annual Pro plan, discover that the model you wanted requires extra usage anyway, deal with tighter limits than you expected, cancel, ask for a refund, and then get silence. What’s especially disappointing is that I used to actively recommend Ollama Pro to people. I can’t do that anymore. I actually want Ollama to succeed, which is why I paid annually in the first place. But unless the subscription model becomes much clearer about what is actually included, the usage limits become more reasonable/predictable, and situations like this are handled better, I personally wouldn’t recommend paying for an annual plan. Has anyone else had a similar experience with Ollama Pro, especially with annual subscription refunds or models being pushed into extra usage? submitted by /u/cheapybastard [link] [comments]

Source: r/ollama | 2026-08-13

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