Applications
Regal Rexnord deploys Copilot Studio agents for employees and customers
Regal Rexnord deployed Copilot agents to employees and customers. Regal Rexnord reported an estimated 2,400 hours saved per year through AI in a Microsoft customer story.
Regal Rexnord's Copilot Studio agents
Microsoft's customer story describes more than 500 agents used within Regal Rexnord. Its employee knowledge agent handles more than 2,000 inquiries per month and is estimated to save 2,400 staff hours per year. A customer-facing agent serves more than 1,000 weekly users and has a reported satisfaction rating above 80%. A separate service-representative agent is used by more than 500 representatives, with an estimated 12% productivity improvement. These are vendor-published customer estimates, not independently verified outcomes.
The employee agent connects policy documents and internal information, while the customer agent connects product documentation and Salesforce order status. The company describes governance by an AI committee and separate data environments for sensitive business functions. The case offers an example of AI moving beyond a general assistant into task-specific workflows.
Related
- tecban-copilot-enterprise-rollout — another function-specific Copilot agent programme.
- pwc-copilot-global-rollout — global productivity rollout with a different operating model.